Thrive Digital is committed to protecting your personal information and handling it responsibly and transparently.
This Privacy Policy explains how your personal data is collected, used, stored and protected when you visit this website, make an enquiry, purchase services, or engage with Thrive Digital’s website design, development, SEO and digital marketing services.
Thrive Digital acts as the data controller for the information collected through this website and its services.
If you have any questions about this policy or how your information is handled, please contact:
Email: gaby@thrivedigital.uk
Thrive Digital has a process in place for handling data protection complaints and requests. Details can be found in Section 10 of this policy.
We may collect, store and process the following information:
Name
Email address
Telephone number
Business name
Postal address (where relevant)
Information provided during enquiries
Website and marketing requirements
Project briefs and service information
Website login details and hosting information where required to deliver services
Communications relating to website design, SEO and digital marketing projects
Feedback and testimonials
IP address
Browser type
Device information
Website usage data
Preferences relating to email communications and marketing
Information provided when subscribing to newsletters, resources or updates
We collect information when you:
Complete a contact form
Book a discovery call
Request a quotation or proposal
Purchase services
Subscribe to receive updates or resources
Contact us by email, telephone or social media
Browse this website
Some information may also be collected automatically through cookies and website analytics tools.
We use your information to:
Respond to enquiries
Deliver website design, development and SEO services
Manage projects and client communications
Provide website hosting and maintenance services
Process invoices and payments
Improve our website and services
Meet legal, accounting and regulatory obligations
Send relevant updates where consent has been given
We will only use your information where we have a lawful basis to do so.
We process personal data under one or more of the following legal bases:
Consent
Contractual necessity
Legitimate interests
Legal obligations
Where personal information is shared as part of a project, it will only be processed where appropriate safeguards and lawful grounds apply.
Your information will never be sold to third parties.
Information may be shared with trusted service providers where necessary to operate the business, including:
Website hosting providers
Domain registrars
Email marketing platforms
Analytics and SEO software providers
Payment processors
Professional advisers including accountants and legal advisers
Regulatory or legal authorities where required by law
All third parties are required to keep your information secure and confidential.
Appropriate technical and organisational measures are in place to protect your personal information.
Access to personal data is restricted to those who have a legitimate reason to access it, and information is stored securely.
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, including legal, tax and regulatory requirements.
Enquiry information may be retained for up to 12 months where services are not taken up.
Client project information, invoices and contractual records may be retained for longer where required for legal, accounting or business purposes.
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request a copy of your information
Withdraw consent where applicable
If you wish to exercise any of these rights, please contact us using the details provided in this policy.
If you have concerns about how your personal information has been collected, used, stored or handled, we encourage you to contact us directly so we can investigate and resolve the matter.
Data protection complaints should be submitted to:
Email: gaby@thrivedigital.uk
Responsible Person: Gaby Marsden
Upon receiving a complaint, we will:
Acknowledge receipt of your complaint within 30 days
Investigate the matter without undue delay
Keep you informed where appropriate during the investigation
Provide you with the outcome of our investigation and any action taken
We are committed to handling all data protection concerns fairly, transparently and in accordance with applicable data protection legislation.
If you remain dissatisfied following our response, you may have the right to escalate your complaint to the Information Commissioner’s Office (ICO).
Further information can be found on the ICO website: https://ico.org.uk
This website may use cookies and analytics tools to improve user experience and understand how visitors use the site.
You can control cookies through your browser settings and cookie preferences.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology or business practices.
The latest version will always be available on this website.
Last Updated: June 2026